Global Business Analyst, Customer Service

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

We are currently seeking a Global Business Analyst, Customer Service for our Pharma, Health & Durables division who will be an important part of our global team. This hybrid role can be based at one of our key sites in Montabaur/ Germany, Porto/Portugal or Gordonsville/USA.

Key tasks and responsibilities:

• Processes & Reporting:
  • Monitoring processes and identifying opportunities for improvement
  • Forwarding and escalating issues to cross-functional teams
  • Supporting improvement processes
  • Documentation: Creating new and/or revising existing processes
  • Preparing for improvement meetings
  • Evaluation of new processes, e.g., VMI/EDI
  • Coordinating requests from other departments
  • Creating Business Warehouse reports
  • Participating in the definition and implementation of improvement measures
  • Eliminating or consolidating redundant reports
    
    
• SAP Support for Key Users:
  • Creating new tickets for IT issues or changes
  • Reviewing open IT tickets
  • Quarterly regression testing
• Training:
  • Assisting global trainers with documenting and conducting training sessions
  • Supporting the training of apprentices, interns, and new employees (worldwide)
  • Assisting with the training of existing customer service representatives on existing and/or new processes

Requirements:

• Completed Commercial Apprenticeship + preferably at least 5 years of relevant experience in the described tasks.
• Extensive experience and knowledge of SAP (particularly the SD module) as well as other modules
• Excellent MS Office skills (Excel, Word, Outlook, PowerPoint)
• Experience with CRM tools, particularly Salesforce
• A meticulous, independent work style with an understanding of process development, monitoring, and training
• Ability to work well in a team
• Ability to handle pressure
• Strong communication skills
• Facilitation skills (workshops, training sessions)
• A second foreign language is a plus (German, Spanish, French, Italian)

Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.

***Please be aware of recruitment scams. Klöckner Pentaplast will never ask candidates to provide payments, bank details, national identification numbers, or any other sensitive personal information during the interview process. If you're unsure about the legitimacy of a communication claiming to be from kp, please contact us directly at career@kpfilms.com.