Customer Service Specialist, Durables/Labels

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

We are currently seeking an experienced Customer Service Specialist for our Durables/Labels sector within the Pharma, Health & Durables division. This hybrid role can be either based in Montabaur, Germany or Porto, Portugal.

Tasks & Responsibilities:

• Order entry, processing, and deadline tracking in SAP.
• Tracking purchase orders and invoicing in SAP.
• Responding to customer and sales inquiries regarding order status.
• Communicating with customers regarding estimated delivery dates.
• Maintaining up-to-date shipping data for all customer orders in SAP.
• Processing order changes in collaboration with the relevant departments.
• Supporting the entire supply chain in collaboration with representatives and operational interfaces at the various locations.
• Handling country- and region-specific formalities and documentation.
• Recording customer complaints in Salesforce for further processing by Quality Assurance (QA).
• Monitors customer-specific inventory levels for products that are ordered on a recurring basis.
• Prepares weekly inventory reports as needed for customers with existing inventory agreements or practices to ensure compliance with the FIFO principle.
• Monitors and resolves overdue inventory issues.
• Maintains regular communication with Sales regarding customers and projects.
• Assist Sales in providing information on pricing status.
• Support the Shared Service Center in account management.

Requirements:

• Completed commercial apprenticeship.
• Knowledge and experience in customer service
• Very good written and spoken German and English. Additional languages are a plus.
• Knowledge of country-specific laws and customs formalities is a plus
• SAP knowledge is required
• Good CRM knowledge; Salesforce knowledge is a plus
• Good MS Office skills
• Strong communication and interpersonal skills
• Experience in customer service; awareness of customer needs
• Ability to work in a team; reliability; loyalty

Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.

***Please be aware of recruitment scams. Klöckner Pentaplast will never ask candidates to provide payments, bank details, national identification numbers, or any other sensitive personal information during the interview process. If you're unsure about the legitimacy of a communication claiming to be from kp, please contact us directly at career@kpfilms.com.