Customer Service Rep

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

Customer Service Representative

You are the liaison between Klöckner Pentaplast (kp) and the Customer! You coordinate all in-house contact with assigned customers, salespeople and kp employees who are placing orders or making inquiries relative to product availability, orders, order status, or shipment dates.                                                     

Your Responsibilities:

·         Maintain customer master data and pricing in Klöckner computer systems

·         Answer customer/salespersons questions on the status of the orders.

·         Follow the production flow of all orders and expedite orders when necessary.

·         Advise customers concerning estimated delivery schedules and maintain follow-up to ensure optimum performance on delivery schedule.

·         Maintain an updated customer order shipment date for all orders.

·         Advise all relevant departments concerning order changes.

·         Serve as liaison between assigned salespersons and all in-house contacts.

·         Enter and maintains reserves when agreed to for assigned accounts.

·         Help maintain library of product samples so that samples are available when requested by customers.

·         Keep manager advised of all customer related problems.

Your Profile:     

·         Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.                                                  

·         Strong English skills both written and verbally                                        

·         Ability to calculate figures and amounts such as discounts, proportions, percentages area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.                                    

·         You have strong computer skill

Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.