Quality Manager

Date: Apr 2, 2024

Location: Rural Retreat, VA, US, 24368

Company: Klöckner Pentaplast

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.



The Quality Manager guides the operations site toward its primary quality objectives, based on product and profitability goals. They will be responsible for the continuous improvement - driving the Quality strategy and goals for the Rural Retreat, VA site of KP. The Quality Manager will work with internal and external customers to ensure that the quality of KP's products reflects our best in industry standards. Other duties can include, but are not limited to:


  • Guide the organization to follow the Quality Policy and Principles with a hands-on approach
  • Actively communicate, support, and drive the quality goals and strategies, to motivate the organization towards a culture of continuous improvement and customer satisfaction
  • Supervises and manages all quality-related activities at the site by showing active leadership (quality manual and harmonized quality processes), with the goal to continuously maintain and improve customer satisfaction
  • Works and communicates actively with external and internal customers, as well as internal functions and members within the organization to drive quality improvements.
  • Provides the voice of the customer (VOC) as needed to ensure customer satisfaction
  • Supports the investigation of customer and internal customer complaints for appropriate customer issue resolution (CIR), based on the severity of the complaint and customer requirements, up to and including containment processes and corrective and preventive actions (CAPA). The goal being to provide a timely, effective, and professional response to the customer.
  • Utilizes various root cause analysis (RCA) techniques and rational thinking skills (RTS).
  • Supports the investigation of quality nonconformities relating to vendor product, process, and service issues.
  • Supports the company strategies and leads and participates in site quality improvement process (QIP) teams, utilizing various tools including RCA and RTS to improve the cost of poor quality (COPQ).
  • Training of quality tools, processes, and protocols across the organization to ensure a quality product and process.
  • Participates actively with other site Quality Managers on related issues
  • Leads and/or participates in customer, external, and vendor audits and improvement programs as required.
  • Leads and/or participates in customer visits as required for issue resolution. This may include identification and clarification of complaints and/or determining alternate options for issue resolution.
  • Responsible for facility cGMP, hygiene, and ISO controls and protocols.
  • Responsible for maintaining all necessary product inspection equipment, including calibration and maintenance.


Managerial Responsibilities

  • Directly manages local quality team, as applicable, within a specific operations site.
  • Review the structure of the quality organization and implement new ideas to lead the team towards RIGHT quality.
  • Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Education and/or Experience

  • Associate’s degree (A.S.) or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Training in Six Sigma principles, knowledgeable in required quality and hygiene standards, and other integrated management systems.



This position may require a level of travel, specifically for customer and vendor visits. Flexibility is required as specific tasks and duties may require work outside of normal business hours. Additional training for continuous improvement is also encouraged and expected. This position requires direct customer interactions and representation of the company to the customer.


Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.

Nearest Major Market: Blacksburg
Nearest Secondary Market: Virginia