Global Business Support Specialist CS PHD

We are currently looking for 2 new colleagues for our Customer Service department in the Pharma, Health & Durables division. As a Global Business Support Specialist Customer Services, you would cover functional support of correlated functions and/or other CS teams within our PHD global regions (kpEurope, kpAsia, & kpAmericas). This role will be based in Porto/Portugal. You would be allowed to work in a hybrid work model.

Key Tasks and Responsibilities:

• Ensuring efficient process organization within business support functions defined areas (e.g. SAP, Master Data, Business Warehouse, Salesforce)
• Global alignment with business support functions in kpA, kpAsia and kpE to ensure common defined standards e.g. Customer Master Data, service processes, OTIF- and OTIF root cause analysis and other reports
• Ensuring the implementation of all compliance guidelines and approval processes, as well as compliance with legal requirements and the management system requirements for quality, environment, hygiene, occupational safety and energy
• Observation and assurance of defined key figures, including review and implementation of suitable KPIs as well as preparation of monthly reports for the Manager CS EMEA/Asia and CS management team
• Governance and support the Team Leads with customer admin tasks and updates
• Governance with Responsible Process Lead on defined SOPs and support the Global Customer Service Team by harmonizing working methods within Customer Service organization
• Coordinate with cross-functional teams to ensure smooth operations and accurate central Customer Master Data set-up and maintenance  
• Lead and support defined projects/initiatives 
• Situation-related support for day-to-day business

Requirements:

• Completed training in commercial and/or Business administration
• First experience in Customer Service and support functions (1-3 years)
• Very strong experience in “order-to-cash” management and related digital service processes
• In-depth knowledge of SAP SD, Business Warehouse, Salesforce, Power BI
• Very good MS Office knowledge, especially Excel
• Fluent written and spoken English skills mandatory, Spanish, German and Mandarin would be an advantage
• Experience in process support and reporting
• High service mentality, strong (internal) customer orientation, organizing abilities, problem-solving orientation
• Ability to efficiently interface and collaborate with other support functions and departments
• Strong Analytical and Presentation skills
• High communication skills with intercultural understanding
• Comprehensive understanding of Material, Customer and Vendor Business Rules and workflows within SAP, Salesforce and other IT-applications