Cash Collection Team Leader

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

Purpose of the job: Leading the Cash Collection (CC) team in the Shared Service Centre (SSC)

Tasks and responsibilities:

• Supervise day-to-day operations of Cash Collection Specialist, including the review of work performed by the team;

• Set clear goals and objectives, provide direction and conduct performance reviews, always ensuring sufficient and timely communication in line with Accounts Receivable (AR) department targets;

• Development of team and individuals: identify training needs, development and improvement opportunities and provide training;

• Supervise AR processes related to collection, dunning and orders on hold;

• Supervise the cash collection and overdue reduction;

• Negotiate customer disputes to resolution and document root cause;

• Collaborate with sales and operations management to address and clarify payment issues;

• Provide support related to annual and interim audits in close cooperation with other departments and auditors;

• Participate in project work;

• Ensure compliance with all internal and external accounting standards, laws and regulations, policies and procedures;

• Ensure the team follows kp Business Services policies and rules, including travel and expenses;

• Ensure a proper documentation of work procedures is kept up to date, namely, in accordance with Standard Process Model;

• Ensure Internal Controls are working effectively;

• Performance appraisal of team;

• Management of working hours, attendance and holiday planning, including public holiday (customer and local);

• Be a backup of other Team Leaders in the AR team and AR Manager;

• Identify and execute efficiency improvements.

Leadership: 

• Lead by example, motivate, empower and manage the team;

• Be a role model for kp values and ensure their adherence by the team;

• Create and inspiring team environment, fostering business excellence, transparency and communication;

• Recognize high performance and reward accomplishments;

• Review work performed by the team and provide training and direction;

• Anticipate and resolve conflicts by pursuing mutually agreeable solutions;

• Work effectively with people from all backgrounds, promoting inclusion and respect for diversity;

• Build Trust and Partnerships;

• Treat sensitive and/or confidential information appropriately.

Knowledge: 

• Strong knowledge of IFRS;

• Strong knowledge of regulatory environment for credit and collection procedure;

• Project planning and project management skills.

Functional/Technical/Soft Skills:

• Bachelor or Master degree in Accounting or Finance or similar field;

• Professional working proficiency in English another European language (German, Italian, French, Spanish and Dutch preferred);

• Strong Leadership, Team Work and People Management skills;

• Excellent Planning and Organisation, anticipating and resolving potential issues in an effective and timely manner;

• Persuasiveness and Negotiation skills;

• Effective business writing and professional communication skills;

• Ability to think in complex environments and work in global matrix organizations;

• Excellent knowledge of MS Office, namely advanced MS Excel knowledge.

Experience: 

• 6+ years of professional experience in accounts receivable;

• 2+ years of leading teams experience;

• Experience in cash collection;

• Experience in F&A (finance and accounting) Shared Services Centre and transitions.

Competencies: 

• Costumer Focus: internal & external client, excelent service oriented mindset;

• Collaboration: accountability, integrity and ethical values;

• Communication: emotional intelligence; assertiveness and resilience;

• Continuous Improvement: flexibility, curiosity, open mind, change orientation, efficient solution oriented, creativity;

• High work standards: independent, systematic and quality oriented way of working and result driven;

• Decision Making.

Unspecified Duties: This job description reflects the immediate requirements and objectives of the role. 
It is not an exhaustive list of duties but gives a general indication of the work undertaken which may vary 
in detail in light of changing demands and priorities.

Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.