Inside Sales- Cards, Decorative, & Industrial

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.

At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

Summary:

Inside Sales for Cards, Decorative, and Industrial will manage sales activities of accounts as assigned. The primary reponsibilityes sells products and answers inquiries relative to product pricing and availability, by performing the following duties.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Develops and implements agreed upon strategic sales plans to accommodate corporate goals. Directs sales forecasting activities and sets performance goals accordingly for the agreed upon accounts assigned.
• Together with kpA Sales and Marketing Management, develop and implement target account strategies designed to grow market share for kpA, to include a new customer list, call frequency targets for new accounts, and goals for closing new business.
• Able to confer with potential customers by telephone to ascertain their need for kpA TH film products and services and recommend the proper film and sheet product to meet the customer’s requirements. Performs the duties of customer service for these customers and coordinates all in-house contact for assigned customers who are placing orders or making inquires relative to product availability, orders, order status, shipment dates, sample requests, and complaints and/or returns
• Makes regular telephone calls to assigned customers and potential customers, introducing the complete kpA Value Proposition and product line and identifying areas for increased sales participation by kpA.
• Makes regular telephone calls to their assigned customers based on targeted requirements in order to keep customer purchases on track.
• Quotes prices to the assigned customers within kpA corporate guidelines.
• Travels as required to the assigned accounts and others within the market as deemed necessary by kpA Sales and Marketing Management.
• Monitors weekly sales against budget on assigned inside sales accounts and advises sales and marketing management of changes to customer status. Recommends strategies to secure additional volume at assigned customers.
• Recommends, develops, implements and manages service plans to provide consolidated freight savings to assigned customers ordering less-than-truckload quantities.
• Utilizes SharePoint to plan their weekly customer calls and report the activities of the assigned accounts
• Represents the “voice of the customer” within kpA for the assigned customers. Monitors issues and acts as the coordinator in order to facilitate prompt resolution.
• May be asked by kpA Sales and Marketing management for support by working with outside sales and or customers not assigned to the Inside Sales Account Manager to fill holes in the schedule.
• Supports the Thermoforming Business Manger by monitoring, evaluateing and reporting the activities and products of the competition.
• Supports kpA Sales and Marketing Management on special requests and assignments to perform various market analysis for the thermoforming business unit.
• Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
• Practices good safety and housekeeping at all times.
• Performs any other duties, as directed to aid in the proper and profitable functioning of the Sales Department.

Education and/or Experience (preferred):

• Bachelor's degree (B.A.) from an accredited college or university or an equivalent combination of education and expereince. 
• Two to three years experience as a Sales, Senior Customer Service or related experience. 

Computer Skills:

• To perform this job successfully, an individual should have knowledge of SAP PE1 or other major CRM is preferred
• Microsoft Office software, including Outlook, Excel, Word and PowerPoint; and standard Internet search engines, such as Google.

Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.

***Please be aware of recruitment scams. Klöckner Pentaplast will never ask candidates to provide payments, bank details, national identification numbers, or any other sensitive personal information during the interview process. If you're unsure about the legitimacy of a communication claiming to be from kp, please contact us directly at career@kpfilms.com.