Teamlead Customer Service (m/f/d)

Date: Sep 8, 2023

Location: Montabaur, DE, 56412

Company: Klöckner Pentaplast

The Company
United under one vision: The Sustainable Protection of Everyday Needs, kp is a global market leader in rigid and flexible packaging and specialty film solutions. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative films and trays that protect medication and medical devices, keep products safe, help avoid food waste and preserve the integrity of countless durable products.

kp has earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings, putting kp in the top 3% of companies rated in the manufacturing of plastics products sector. Founded in 1965, kp has 31 plants in 18 countries and employs over 5,700 people committed to serving customers worldwide in over 60 locations.


We are currently looking for a Teamleader Customer Services within our Pharma, Health & Durables Division. As a Teamleader you will be responsible for the Customer Service Team in Pharma.


Key Tasks and Responsibilities:

  • Support of day-to-day business
    • Ensuring efficient process organization
    • Ensuring compliance guidelines
    • Ensuring the implementation of the monthly CS reporting
    • Monitoring and reporting of customer service metrics
    • Ensuring the order confirmation to the customer within 48 hours
    • Personnel planning (working hours, holidays, substitution rules)
    • Ensuring employee development through regular training planning
    • Support for harmonization of global processes in CS
    • Conducting team meetings
    • Responsible for escalations of complex complaints and issues

Who we are looking for:

You might be a fit with a Masters-Degree in Business Administration or Business Engineering and at least 5-10 years experiences in a leading function within Customer Services.



- Leadership skills with a convincing and self-confident demeanor
• Experience in order to cash management and service processes
• Experience working directly with customers
• Profound knowledge of SAP SD, BW, Salesforce
• Good knowledge of MS Office, especially Excel
• Very good knowledge of spoken and written English and German
• 2nd foreign language an advantage (Spanish, French, Italian)
• Extensive product knowledge (pharmaceutical or durables)
• Strong communication skills with intercultural understanding
• Excellent judgment and assertiveness
• High level of initiative and a sense of responsibility
• Solution-oriented working methods and ability to work in a team

Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.