Quality Coordinator

The Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.
At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

Key tasks and responsibilities (max. 5):

• Supporting the complaints management process through the raising of credit and debit notes for third party and intercompany complaints
• Preparation and maintenance of reports pertaining to complaints to ensure transparency across all levels of the business
• Maintenance and development of Salesforce Complaints Management system, along with ad hoc trouble shooting
• Maintenance of the kp Quality Management System to ensure proper document lifecycle management is maintained for all documents
• Conducting regular checks to ensure the integrity of the data held within the quality systems is accurate and the subsequent investigation of any discrepancies

Management responsibility:

This role requires work across the entire business with interactions with people at all levels. There are no direct reports to this role but strong influencing skills are required to achieve goals and objectives.

Strategic impact:

This role will provide vital inputs in the form of data and conclusions to the strategic direction of quality within kp.

Functional knowledge and technical skills within own and other areas:

This role requires high levels of autonomy, IT, problem solving and analytical skills, knowledge of quality processes, along with the ability to use multiple software solutions such as Microsoft Office and SAP.

This role requires a good level of education, experience working with multiple departments and people from all levels of the business, and the ability to perform a customer facing role.

This role requires

• Working knowledge of SAP
• The ability to work with multiple data sources draw accurate conclusions
• Excellent organizational and time management skills
• Ability to confidently communicate with employees at all levels of the business and external customers
• An understanding of the use of Quality tools and change management
• The ability to identify and highlight opportunities to improve existing processes, and a willingness to challenge the status quo

Apply Now!

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.

At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.